Terms of Service

These terms set out how online psychological services are booked and provided through polskapsycholog.online.

1. Service Provider

Małgorzata Łowiecka-Bagnucka, online psychology practice based in the United Kingdom, registered with the HCPC (no. PYL047166).
Email: info@polskapsycholog.online

2. Services

The provider offers online (Google Meet) psychological consultations, individual psychotherapy, couples therapy, psychological diagnosis of ADHD and personality, and mentoring for professionals, as described and priced on the website. The practice does not provide emergency or acute crisis services. In immediate danger to life: 112 (Poland) or 999 (UK). For urgent mental health help when there is no immediate danger to life: NHS 111 (UK); in Poland, contact a local healthcare service. For emotional support and someone to listen: Samaritans 116 123 (UK), emotional support helpline 116 123 (Poland).

3. Booking and Payment

  1. Appointments are booked through the form on the website. Prices are shown in GBP and PLN and are final prices.
  2. Payment is made in advance via Stripe. An unpaid booking expires after 30 minutes.
  3. The contract is concluded once the booking is paid. A confirmation with the meeting link is sent to the email address provided.
  4. Bookings arranged by email (for example, with payment by bank transfer) follow the same terms.

4. Cancelling or Rescheduling

Sessions can be cancelled or rescheduled free of charge up to 48 hours before the session. Details are in the Cancellation Policy.

5. Right to Cancel (14 Days)

  1. A client who is a consumer may cancel the contract within 14 days of concluding it, without giving a reason, by emailing the provider.
  2. If the session is to take place within this period, the client expressly asks at booking for the service to start early. Once the session has taken place, the right to cancel ends.
  3. Refunds are made within 14 days, using the original payment method.

6. Cancellation by the Provider

If the provider cancels a session, the client may choose a new date or receive a full refund.

7. Complaints

Complaints can be sent to the provider's email address. You will receive a reply within 14 days. Concerns about professional standards can also be raised with the HCPC (Health and Care Professions Council).

8. Confidentiality and Personal Data

Confidentiality is described in the Sample Therapeutic Contract, and data processing in the Privacy Policy.

9. Final Provisions

These terms do not limit any rights a consumer has under the mandatory laws of their country of residence.